The My Tickets dashboard serves as your central repository for monitoring, organizing, and tracking all present and past support requests submitted to Veyon Help. It provides immediate status metrics, full ticket history, and real-time updates on ongoing support conversations.
Authentication Required: You must be logged into your Veyon Help Center account to access all your tickets. If you attempt to access the My Tickets page while logged out, the system will prompt you with the message: "You must sign in before doing that."
1. Ticket Summary Counters
At the top of the dashboard, five color-coded summary cards display real-time counts across your entire ticket history:
| Status Metric | Color | Description |
| Opened | Green | Total active support tickets currently pending resolution. |
| Closed | Red | Total archived support requests that have been marked as complete. |
| Unread | Orange | Total tickets that contain unread replies or updates from the support team. |
| Waiting Reply | Purple | Total tickets where support is awaiting additional information from you. |
| Answered | Blue | Total tickets that have been responded to by a support specialist and await your review. |
2. Finding & Searching Tickets
Find Ticket Search Bar: Located in the top-right corner of the All Tickets container, the search input allows you to quickly filter your ticket history by subject name, ticket ID, or key terms.
Create New Ticket Action: The
+ Create New Ticketbutton remains permanently accessible in the top-right banner so you can launch a new request at any point.
3. Ticket Directory Details
Each ticket entry in the All Tickets list provides rich metadata for quick identification:
ID (
#): The unique numerical identification key generated for tracking (e.g.,#256,#252).Subject & Context Badges:
Title: The primary subject heading submitted with the ticket.
Priority Badge: Indicates urgency (
high[orange dot],medium[yellow dot],low).Response Status Badge: Shows the current interaction state (
Waiting Reply,Answered,Resolved).Department Badge: Identifies the assigned support queue (e.g.,
Customer Support).Response Counter: Displays total messages/replies exchanged within the ticket thread (e.g.,
💬 2).
Overall Status: Displays whether the ticket envelope is actively Opened (green) or fully Closed (red).
Created At: Timestamp showing when the support request was first submitted (
YYYY-MM-DD).Last Update On: Timestamp showing the most recent activity or reply date.
4. Viewing & Interacting with a Ticket
Opening a Thread: Click on any ticket row or subject title to enter the full ticket discussion view.
Replying: Inside the detail view, you can read past support responses, add new replies, or upload additional diagnostic screenshots/logs.