The Veyon Knowledge Base is designed for fast, intuitive self-service. Whether you need a specific configuration step or want to explore platform features, here is how to navigate and get the most out of the help portal.

1. Searching for Answers (Global Search)

The fastest way to solve a problem is using the Global Search Bar located at the top of the Knowledge Base hero banner.

• How it works: Type any keyword, error code, or feature name (e.g., "Server Agent", "Status Page", "Webhook").

• Results: The system instantly matches your search query against all article titles, tags, and content across the entire support database, saving you from manual browsing.

2. Browsing Category Cards

The main body of the Knowledge Base presents features organized into logical Category Cards.

• Visual Indicators: Each card displays the category title alongside a badge showing the total number of articles inside (e.g., Website Monitoring [6], Server Monitoring [8]).

• What happens when you click a Category:

  • Clicking a category card opens the dedicated category view.

  • It filters out all unrelated topics and presents a clean list of all articles, sub-guides, and tutorials belonging exclusively to that domain.

3. Reading & Interacting with Articles

When you click on any specific article title:

• Full Guide View: You are taken to the complete article containing step-by-step instructions, code snippets, visual screenshots, and troubleshooting steps.

• Article Metadata: At the top or bottom of each article, you can view helpful engagement stats:

  • Publication/Updated Date: Ensures you are reading up-to-date documentation.

  • View & Like Counts: Shows how frequently the article has helped other users.

• In-Page Feedback: Articles include feedback options (like/thumbs up) so you can indicate whether the guide successfully resolved your issue.

4. Using the Right Sidebar Navigation

The right-hand sidebar remains present while browsing the Knowledge Base to facilitate quick navigation:

A. Categories Quick-Jump

• Displays the complete list of platform categories.

• Allows you to jump between different topics without needing to head back to the main Knowledge Base home page.

B. Popular Articles Widget

• Highlights the most frequently viewed and top-rated guides across the platform.

• Great for finding answers to common onboarding questions or high-frequency troubleshooting scenarios.

C. Feature Roadmap ("Coming Soon")

• Sidebar items marked with (Coming Soon) (such as DNS Monitoring, APM, or AI Monitoring) provide visibility into upcoming capabilities currently in active development.

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